Privacy Policy

Carlin Agency | Last updated: May 2026

Carlin Agency (ABN 27743838266) is a motion design studio based on the Sunshine Coast, Queensland, Australia. We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

When you submit an enquiry through our website, we may collect:

  • Your name

  • Your email address

  • Your company name

  • Your approximate budget

  • The content of your message or enquiry

We also collect non-personal, aggregated data through Squarespace Analytics. This includes information such as pages visited, time on site, and general geographic location derived from your IP address. This data is used solely to understand how our website is being used and to improve it.

2. How we collect your information

We collect personal information directly from you when you complete and submit the contact form on our website. We do not collect personal information from third parties or through indirect means.

3. How we use your information

We use the information you provide to:

  • Respond to your enquiry

  • Assess whether we are a good fit for your project or retainer requirements

  • Follow up on previous conversations at your request

We do not use your information for unsolicited marketing, and we will not add you to any mailing list without your consent.

4. Disclosure of your information

We do not sell, rent, or trade your personal information. We do not share your information with third parties except where required to do so by law.

Your form submissions are stored within Squarespace's platform infrastructure. Squarespace's own privacy practices apply to the storage and handling of that data. You can review Squarespace's privacy policy at squarespace.com.

5. Storage and security

Your personal information is stored securely within Squarespace's platform. We take reasonable steps to protect the information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain enquiry data for as long as it is relevant to a potential or active client relationship. Once that relevance ends, we delete or de-identify the information.

6. Cookies and analytics

Our website uses Squarespace's built-in analytics functionality. Squarespace may use cookies to collect aggregated, anonymised data about how visitors use the site. This data does not identify you personally.

You can manage or disable cookies through your browser settings. Doing so may affect some functionality of the site.

7. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date.

To make a request, please contact us at the details below. We will respond within a reasonable timeframe.

8. Right to request deletion

You may request that we delete the personal information we hold about you. We will action deletion requests promptly, subject to any legal obligations that may require us to retain certain records.

Please note that deleting your information may limit our ability to respond to or continue any ongoing enquiry.

9. Complaints

If you believe we have not handled your personal information in accordance with the APPs, you may contact us directly to raise your concern. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update noted at the top of this page.

11. Contact

For any privacy-related enquiries, please contact:

Carlin Agency

hello@carlin.agency
carlin.agency
Sunshine Coast, Queensland, Australia